Common Diesel Engine Parts FAQs

At ATL Diesel, we prioritize delivering comprehensive and easily accessible information regarding our premium diesel engine parts to our valued customers. Our team of seasoned professionals possesses in-depth knowledge and expertise to address any queries beyond this page. We invite you to read our FAQ section to gain insights into the common inquiries received at ATL Diesel.

Where Is ATL Diesel Located?  

ATL Diesel is located at 14782 Highway 287 South Chillicothe, Texas 79225. The Chillicothe location is our remanufacturing facility while our distribution center, with a large inventory of new parts, is in Springfield, Missouri. Our headquarters allows us to offer various services and a centralized distributor location.

What Services Do You Offer?

ATL Diesel offers a wide range of services to cater to your diesel engine needs. Explore some of the key services we provide:

  1. In-House Machine Shop: Our expert machinists can handle all your machining needs precisely and efficiently.
  2. Camshaft Service: Trust our professionals to provide top-notch camshaft services for optimal engine performance.
  3. Cylinder Head Service: Count on us for thorough cylinder head servicing to keep your engine running smoothly.
  4. Overhaul Kits: Explore our comprehensive overhaul kits designed to meet your engine rebuilding requirements.
  5. Become A Distributor: Interested in partnering with us? Learn more about becoming a distributor for our quality products.

What Products Do You Provide?

ATL Diesel offers a wide array of high-quality products designed to meet your diesel engine requirements. Discover some of the product categories you can find on our website:

  1. Caterpillar Products:
    • Caterpillar Platinum PLUS Kits
    • Caterpillar C18
    • Caterpillar C16
    • Caterpillar C15 Twin to Single Turbo Conversion
    • Caterpillar C15 Acert (MXS/NXS/BXS/SDP)
    • And more Caterpillar engine parts tailored for performance.
  2. Cummins Products:
    • Cummins X15
    • Cummins ISX Single Cam (CM2250/2350)
    • Cummins N14
    • Cummins 855
    • Various other engine parts and rebuild kits for Cummins engines.
  3. Detroit Diesel Products:
    • Detroit Diesel Series 60 12.7L
    • Detroit Diesel DD15
    • Detroit Diesel DD13
    • Explore our range of Detroit Diesel engine parts and kits.
  4. International Products:
    • International DT466 Early
    • International DT530E
    • MaxxForce 13
    • Browse through International engine parts and components for your needs.
  5. Mack/Volvo Products:
    • Volvo D11/D13
    • Mack MP8
    • Mack E7 E-Tech
    • Find the right Mack and Volvo engine parts in our collection.
  6. PACCAR Products:
    • Paccar MX13
    • Discover Paccar engine parts and components to optimize your engine performance.

Explore all our products on our collections page.  Questions about a particular product? Give us a call!

What Is Your Refund/Return Policy?

At ATL Diesel, we strive to ensure a smooth and transparent return process for our customers. Learn more about these policies with this breakdown of how you can initiate a return and the key guidelines to keep in mind:

  1. Initiating a Return
    • Items can be returned within 30 days from the date of shipment.
    • Fill out our Return Material Authorization form (RMA) to start the process.
    • Allow 1 to 2 business days for our Customer Service Department to review the form and approve your request.
  2. Return Approval and Shipping
    • Once your return request is approved, we will email you an RMA and a shipping label for you to print.
    • Pack your items carefully to prevent damage during shipping; you are responsible for any shipping-related damages.
    • Include the RMA inside the package with the item being returned; items without the RMA will not be processed.
    • Place the shipping label on the outside of the package; freight charges are the customer's responsibility.
  3. Credit Issuance
    • Your credit will be issued within 30 business days of receiving your part, subject to restocking fees if applicable.

What Are the Prerequisites for a Product Return?

To ensure a successful return and credit issuance, the following prerequisites must be met:

  • Items must be accompanied by the RMA issued during the request process.
  • Returns must be in their original packaging, unused, and in original condition.
  • Items purchased at a discounted price due to damage or use are not eligible for return.
  • Gaskets, gasket sets, seals, seal kits, manuals, and used parts submitted for warranty consideration are not returnable.

Processing Fees and Restocking

  • Credit card processing fees are non-refundable for cancellations due to various customer errors.
  • A 15% restocking fee applies to non-stock items.

Shipping Charges

  • ATL Diesel covers return shipping costs for damaged items or incorrect shipments.
  • For other returns, the customer is responsible for all shipping charges, including round-trip costs.
  • ATL Diesel disclaims liability for delivery interruptions caused by uncontrollable factors.

For more detailed information on our refund and return policy, please visit our refund/return page.

Can You Help Me if I Need to Rebuild an Entire Diesel Engine?

Yes! Since the early 1970s, ATL Diesel has stood as a cornerstone in the diesel re-manufacturing industry. With a history of serving numerous OEM dealers like Caterpillar, Cummins, and Detroit. Though we do not do the actual rebuild, our in-house diesel machine shop offers various new and remanufactured parts for your rebuild. Our team can also provide longblocks or drop-in engines.

Do You Offer Free Delivery?

Yes, free delivery is available on orders of $80 or more.

How Do I Become a Distributor?

If you're interested in becoming a distributor for ATL Diesel and offering top-notch diesel engine parts to your customers, here's how you can get started:

To begin the process, we’d like you to please provide us with the following information:

  • Company Name
  • Contact Name
  • Phone Number
  • Email Address
  • Types of Heads Interested In:
    • Caterpillar: C15, 3406E, C13, C12, C10, 3406B, 3406C
    • Cummins: X15, ISX15, ISX, ISM, M11
    • Detroit: 14L, 12.7L
  • Average Monthly Cylinder Heads Sales
  • Interest in Stocking at Your Facility
  • Other Parts of Interest (we’ll ask that you select all that apply):
    • Camshafts
    • Rocker Assemblies
    • Turbos
    • Injectors
    • Oil & Water Pumps
    • Crankshafts
    • Connecting Rods

After you’ve filled out this information on our Become a Distributor page, our team will assess your application and reach out to discuss the potential partnership further.

What Is Included in Your Camshaft Repair Services?

ATL Diesel stands out for our specialization in comprehensive cylinder head and camshaft repair services, along with followers, rockers, and rebuild kits. Whether you want to enhance your engine's lifespan or optimize acceleration performance, our camshaft service is tailored to meet your needs. Here is what you can expect from our camshaft services:

  • Precision Repair: Our seasoned professionals clean, inspect, and straighten camshafts for top-quality results.
  • Top-tier Products: We offer a diverse range of OEM-specified lifters, camshafts, and rocker assemblies from reputable manufacturers.
  • Remarkable Repair Solutions: Capable of re-manufacturing 95% of camshafts with precision welding techniques.
  • Customer-Oriented Benefits: Our eco-friendly services contribute positively to the environment while ensuring customer satisfaction.
  • Exceeding OEM Standards: Our meticulous remanufacturing process surpasses OEM specifications, ensuring optimal performance.
  • Trusted Expertise: Backed by decades of engineering excellence, ATL Diesel attracts national customers and leading manufacturers seeking superior camshaft solutions. Join us for industry-leading camshaft repair and replacement expertise.

Where Do You Ship From?

We can ship from various locations in the U.S. These locations include California, Oregon, Texas, Nebraska, Missouri, Florida, Wisconsin, Ohio, Colorado, New York, and Indiana. Contact us for more information on shipping time and prices.

Where Can I Find a Repair Shop?

Not near our location? No worries! Our team at ATL has several different trusted repair shops from which you can choose. Find a repair shop in Florida, Georgia, Louisiana, Minnesota, Missouri, Nebraska, New Jersey, Pennsylvania, and Texas. We trust each of these shops to repair your diesel engine with professionalism and transparency.

What Sets ATL Diesel Apart From Others?

At ATL Diesel, we distinguish ourselves as the foremost provider of diesel engine parts crafted to OEM specifications, catering to a wide range of commercial vehicles and machinery. Discover what sets us apart from the competition:

  • Extensive Selection of Quality Parts: Our inventory has an array of new and remanufactured parts from renowned brands like Caterpillar, Cummins, Detroit Diesel, Navistar, Mack, and more. We go beyond offering a large selection, ensuring that each part meets stringent quality standards.
  • In-House Remanufacturing Expertise: Unlike many others in the industry who act solely as resellers, we take pride in being a family-owned business with a 50-year legacy of in-house remanufacturing. This legacy is a testament to our commitment to quality and excellence.
  • Unmatched Customer Service: We prioritize providing exceptional customer service that goes above and beyond. Our dedicated team is well-versed in the specifics of diesel engine parts and is able to address all your questions and needs with professionalism and efficiency.
  • Industry Expertise and Experience: With a cumulative experience of over 100 years in the industry, our team possesses unparalleled knowledge and expertise in diesel engine parts. Whether it's cylinder heads, camshafts, followers, or any other component, we have the specialized expertise to deliver top-tier solutions.
  • Comprehensive Services: Our professional services are as comprehensive as our product offerings. From expert advice on part selection to efficient servicing and maintenance solutions, we are committed to minimizing downtime and costs for our customers.

If you're looking to elevate your supply chain with premium diesel engine parts and services, ATL Diesel is your trusted partner. Reach out to us today to discover how our quality products, industry-leading expertise, and exceptional customer service can benefit your operations.

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