WARRANTY POLICY

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ATL Diesel ("ATL") hereby warrants that all new and/or remanufactured products manufactured by ATL are free from defects in material and workmanship, subject to the terms and conditions outlined herein.

This Warranty Policy ("Policy") sets forth the exclusive terms, conditions, and limitations applicable to warranty coverage provided by ATL Diesel, Inc. ("ATL") with respect to its products. By purchasing or accepting delivery of ATL products, the purchaser ("Customer") agrees to be bound by this Policy.

1. Warranty Coverage

ATL warrants that all new and/or remanufactured products manufactured by ATL are free from defects in material, functionality, and workmanship when used for their intended purpose, properly installed, and properly maintained. This limited warranty extends only to the original purchaser and does not apply to subsequent owners, transferees, or beneficiaries.

Geographic Limitation. This warranty is valid only for products purchased and installed within the United States (including all fifty states) and Canada.

2. Duration of Coverage

A. Product-Specific Warranty Periods

Unless otherwise expressly stated on the applicable product detail page, warranty coverage periods are as follows:

Product Category Warranty Period Notes
Cylinder Heads (ATL-manufactured) Fleet Tough: 12 months
Heavy Haul: 24 months
Patriot: 36 months		 From date of purchase
Patriot Series Injectors & Turbochargers 24 months From date of purchase
Standard ATL Injectors, Turbos, Camshafts 12 months From date of purchase
Electrical Components and Sensors 12 months From date of purchase
Rebuild, Overhaul & Gasket Sets 24 months From date of purchase
Used or Refurbished Products 30 days From date of purchase
All Other ATL-manufactured Products 12 months Unless otherwise stated on product page

Where a longer or different warranty period is expressly stated on the product detail page, such product-specific period shall govern.

B. Installation Date Start

For products held in distributor or customer inventory for more than six (6) months prior to installation, warranty coverage shall commence from the documented date of installation rather than the date of purchase, provided Customer supplies written documentation of the installation date (such as a shop repair order or dated work order). In no event shall warranty coverage extend beyond eighteen (18) months from the date of ATL's original invoice.

C. Parts-Only / Replacement Warranty Coverage

Unless expressly stated otherwise, parts-only/replacement warranty coverage applies exclusively to the replacement of the warranted product. Such coverage does not extend to labor, progressive damage, or incidental costs. In the event of an approved claim, replacement shall be limited to a like-for-like item.

3. Resold Components

Warranty coverage for components manufactured by third parties and merely resold by ATL is limited solely to the warranty provided by the original manufacturer.

  • Customer shall be responsible for shipping any allegedly defective components to the manufacturer for inspection and analysis, and shall bear all associated costs unless otherwise provided by the manufacturer.
  • Labor rates, procedures, and timelines for inspection and repair of such components shall be governed by the manufacturer's warranty policy.

4. Remedies for ATL-Manufactured Products

Subject to the terms, exclusions, and product-specific coverage provisions of this Warranty Policy, in the event of a warrantable failure of an ATL-manufactured product within the applicable warranty period, ATL shall repair or replace the defective product.

(A) Product Repair or Replacement

ATL's standard warranty remedy is repair or replacement of the warrantable ATL-manufactured product, at ATL's discretion.

(B) Labor and Progressive Damage Reimbursement

Labor and progressive damage reimbursement are not included with all ATL-manufactured products and shall apply only where such coverage is expressly provided for the specific product, product category, or warranty level applicable to the claim.

Where labor coverage is expressly included, reimbursement shall be calculated using published OEM flat-rate times and shall not exceed fifty dollars ($50.00) per hour.

(i) R&R Only. Where the applicable product warranty includes labor coverage and the claim is limited to removal and reinstallation of the warrantable failed product, ATL may reimburse approved removal and reinstallation labor up to a maximum of one thousand five hundred dollars ($1,500.00) per claim.

(ii) Progressive Damage. Where the applicable product warranty expressly includes progressive damage coverage, ATL may reimburse approved parts and labor for damage determined by ATL to have been directly and proximately caused by the warrantable failure, including approved removal and reinstallation labor, up to a maximum of five thousand dollars ($5,000.00) per claim.

The caps in Sections 4(B)(i) and 4(B)(ii) are mutually exclusive. A claim shall be subject only to the applicable reimbursement limit and shall not receive both limits.

No labor, progressive damage, diagnostic charges, teardown costs, towing, downtime, loss of use, or other consequential expenses are covered unless expressly stated in the applicable product warranty and approved in writing by ATL before the expense is incurred.

All labor and progressive damage reimbursement is subject to prior written authorization by ATL and the documentation requirements described in Section 6. Prior approval for one claim, product, or repair shall not constitute approval or establish coverage for any other claim, product, or repair.

5. Exclusions

Warranty coverage shall be void where the product failure results from:

  • Abuse, misuse, negligence, accident, or improper operation;
  • Improper installation, handling, or storage;
  • Unauthorized alteration, modification, or repair;
  • Lack of proper or timely maintenance; or
  • Unusual or extreme environmental conditions.

Alternative and Contaminated Fuels. Use of biodiesel, alternative fuels, or any fuel not approved by the original equipment manufacturer for the engine application voids all warranty coverage. Damage caused by contaminated, degraded, water-mixed, or off-specification fuel is not covered under this Policy.

Engine Modifications and Tuning. Products installed on engines that have been modified, tuned, or reprogrammed beyond original manufacturer specifications — including but not limited to ECM tuning, emissions system deletion or bypass, turbocharger modification, or fuel delivery alteration — are excluded from warranty coverage unless ATL has expressly approved the specific application in writing prior to installation.

Non-Intended Applications. Products used in marine or generator applications are excluded from warranty coverage. This warranty covers on-road commercial diesel engine applications only.

6. Warranty Claim Procedure

A. Pre-Authorization Required

Customer must obtain written pre-authorization from ATL before any warranty repair work is performed or any replacement parts are purchased locally. Claims submitted for repairs made or parts purchased without prior ATL authorization will be denied. In cases of catastrophic engine failure, Customer must contact ATL immediately and must not begin any disassembly or repair until written authorization has been received from ATL.

B. Claim Submission

Customer must submit a completed warranty claim form together with the allegedly defective product within thirty (30) days of occurrence. All returned products must be accompanied by a packing list and invoice number, and must clearly display an RMA number on the exterior of the shipping carton.

C. ECM Report Requirement

All warranty claims involving engine kits, cylinder heads, fuel injectors, or turbochargers on electronically controlled engines must be accompanied by a complete ECM extraction report (data download) from the vehicle's engine control module. Claims for these product categories will not be processed until the ECM report is received. A fee of four hundred dollars ($400) shall apply if ATL is required to perform ECM cleaning, testing, or reading; this fee shall be waived if the claim is approved.

D. Installer Qualification

Labor reimbursement under this Policy is available only for installations performed by a professional diesel mechanic at a commercial repair facility. ATL reserves the right to require documentation of installer credentials, facility information, and a complete repair order. Labor reimbursement is not available for owner self-installations.

E. Maintenance Records

ATL may request maintenance documentation — including oil change records, filter records, and fluid analysis results — in connection with any warranty claim. Failure to provide requested maintenance documentation within fifteen (15) days of ATL's written request may result in claim denial.

F. Fluid Samples for Major Component Failures

For claims involving bearing, crankshaft, or camshaft component failures, ATL may request a minimum 0.5-liter (approximately 1 pint) engine oil sample and the used oil filter along with the returned product. Failure to provide requested fluid samples may result in claim denial at ATL's discretion.

G. Disposition of Products

Products subject to accepted claims shall become the property of ATL. Products subject to denied claims may be returned to Customer at Customer's expense, provided a written return request is made within thirty (30) days of denial.

For denied claims, ATL may, at its discretion, provide a written summary of findings, including photographs where applicable, prior to disposal of the product. After thirty (30) days from the date of denial notification, unclaimed products shall be deemed abandoned and subject to disposal by ATL. Any unit submitted for analysis may be returned in a disassembled condition if the claim is denied.

H. Appeals

Questions or appeals regarding the outcome of a warranty determination must be submitted to ATL in writing within fifteen (15) days of receiving claim disposition. After that period, the determination shall be final and binding. ATL will not accept appeals submitted outside this window.

I. Claim Resolution Timeline

Claims must be resolved within thirty (30) days following completion of analysis; otherwise, the product shall be deemed abandoned and subject to disposal by ATL.

7. Claim Ticket System

Upon initiation of a claim, ATL shall create a ticket tied to the relevant invoice. Customer must respond to all requests for information within thirty (30) days, failing which the claim shall be automatically closed and rendered void.

  • Upon claim closure, all outstanding balances on the related invoice shall become immediately due and payable. No further warranty claims shall be accepted until such balances are paid in full.
  • Where a core return is required, Customer shall have an additional fifteen (15) days, but in no event more than forty-five (45) days from ticket creation, to complete the core return and associated payments.

8. Installation Requirements

To maintain warranty coverage, the following steps must be completed prior to installation of ATL products and documented in a shop work order retained by the installer:

  1. The oil cooler and all oil passages must be flushed and inspected;
  2. The cooling system must be drained, inspected, and flushed; coolant must be replaced if contaminated;
  3. The fuel system must be verified clean and free of contamination;
  4. All OEM torque specifications and installation procedures must be followed; and
  5. The installer must retain a work order documenting the installation, which may be requested by ATL in connection with any warranty claim.

Warranty claims resulting from failure to follow the above installation requirements may be denied at ATL's discretion.

9. Fast Track Credit Option

ATL may, at its sole discretion, offer Customer a Fast Track resolution in lieu of a full failure analysis. Under a Fast Track resolution, ATL will issue a replacement part or account credit without requiring completion of a full warranty analysis. By accepting a Fast Track resolution, Customer expressly waives any and all further claims arising from or related to the same failure, including but not limited to claims for labor reimbursement, progressive damage, and freight costs. ATL's election to offer a Fast Track resolution does not constitute an admission of a product defect or a waiver of any rights reserved to ATL under this Policy.

10. Shipping Responsibility

Customer is solely responsible for all costs of shipping warranty products to ATL. ATL recommends insuring all packages; ATL shall not be liable for loss or damage occurring in transit. The use of an ATL core return label for warranty shipments will void the warranty. ATL cannot reroute or intercept mislabeled packages.

11. Disclaimer of Warranties; Limitations of Liability

Exclusive Warranty. This Policy contains the sole and exclusive warranty provided by ATL. No agent, representative, or distributor is authorized to modify or expand this Policy.

Implied Warranties Disclaimed. To the fullest extent permitted by law, ATL disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Sole Remedy. Customer's sole and exclusive remedies are limited to those expressly set forth in this Policy.

Liability Cap. In no event shall ATL's liability exceed the purchase price paid by Customer for the product giving rise to the claim.

Exclusions of Damages. ATL shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to downtime, towing, transport, rental, shop costs, lost profits, lost data, loss of goodwill, or loss of revenue.

12. Governing Law; Venue; Limitation on Actions

This Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-laws principles. The parties agree that any dispute, claim, or controversy arising out of or relating to this Policy shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and the parties hereby consent to the personal jurisdiction of such courts.

Limitation on Actions. Any legal action or proceeding arising out of or relating to this Policy or any warranty claim must be commenced within three (3) months of the date of the alleged breach or the date of claim denial, whichever is earlier. Any action not commenced within this period shall be permanently time-barred.

By accepting delivery of ATL's products and services, the customer acknowledges and agrees to be bound by the terms of this Warranty Policy.

ATL Diesel, Inc. | 14782 Hwy 287 South, Chillicothe, Texas 79225 | (940) 286-7626 | sales@atldiesel.com