WARRANTY POLICY

Warranty Coverage

ATL Diesel ("ATL") warrants that all new and/or remanufactured products and services sold by ATL are free from defects in material or workmanship as specified below:
Resold Components

Warranty coverage for products produced by another manufacturer is limited to the warranty offered by that manufacturer. It is an industry standard that resold components match the warranty of the manufacturer. Upon identification of a potential warranty claim for resold components, the parts must be shipped back to the manufacturer for inspection and analysis before any determination can be made regarding the warranty.

  • Shipping costs for inspection are to be paid upfront by the customer. However, if the parts are deemed warrantable after inspection, the freight charges will be reimbursed along with any other applicable costs.
  • Labor rates for any resold component will match the labor rate of the manufacturer.
  • If replacement parts are needed upfront due to urgency or criticality, they will be purchased as a replacement order. If the parts that are under warranty are confirmed to be defective after inspection, the cost of the replacements will be reimbursed.
  • The inspection process depends on the manufacturer's procedures and timelines. Typically, it takes only a few weeks, but in some cases, it may extend up to 1-2 months.
New or Remanufactured Parts Produced by ATL Diesel

If any failure of a remanufactured or new part sold by ATL Diesel occurs during normal operation within the warranty period, ATL Diesel will:

  • Repair or replace the defective part.
  • Repair any progressive damage resulting directly from the failure (based on internal cost for parts and labor).
  • Pay labor costs at a rate of $50 per hour.
  • If replacement parts are needed upfront due to urgency or criticality, they will be purchased as a replacement order. If the parts that are under warranty are confirmed to be defective after inspection, the cost of the replacements will be reimbursed.
  • The inspection process depends on the manufacturer's procedures and timelines. Typically, it takes only a few weeks, but in some cases, it may extend up to 1-2 months.
Proper Installation and Use

ATL will not be responsible for any failure resulting from abuse, misuse, improper installation, or lack of proper maintenance.

Warranty Claim Procedure

To process warranty claims efficiently, customers must adhere strictly to the following procedure:

  • Submit completed claim forms and failed parts within thirty (30) days of occurrence.
  • Return failed and progressively damaged parts uncleaned, accompanied by a packing list stating possible warranty and the original invoice number.
  • Warranty materials must be sent to ATL freight prepaid. If the claim is accepted, freight charges will be credited back to the customer.
  • Parts involved in claims become the property of ATL upon acceptance of the claim settlement. For denied claims, parts will be returned to the customer at their expense if requested within 30 days.

Exclusions

For all products, downtime, towing, miscellaneous shop expenses, or any other financial burdens are not covered under warranty.

Disclaimer of Warranties

The foregoing warranties are exclusive and in lieu of all warranties either written, oral, or implied, including, but not limited to, any warranty of merchantability or fitness for any practical purpose. ATL shall not, under any circumstances, be liable for any special, incidental, or consequential damages, including, but not limited to, downtime, travel time, transport time, analysis, or any economic loss. The warranties set forth herein are the sole warranties made by ATL. No agent or sales representative shall have the authority to modify the terms expressed.