WARRANTY POLICY

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ATL Diesel ("ATL") hereby warrants that all new and/or remanufactured products distributed by ATL are free from defects in material and workmanship, subject to the terms and conditions outlined herein.


 

This Warranty Policy (“Policy”) sets forth the exclusive terms, conditions, and limitations applicable to warranty coverage provided by ATL Diesel, Inc. (“ATL”) with respect to its products. By purchasing or accepting delivery of ATL products, the purchaser (“Customer”) agrees to be bound by this Policy.

1. Warranty Coverage

ATL warrants that all new and/or remanufactured products manufactured by ATL are free from defects in material, functionality, and workmanship when used for their intended purpose, properly installed, and properly maintained. This limited warranty extends only to the original purchaser and does not apply to subsequent owners, transferees, or beneficiaries.

2. Duration of Coverage

  1. Default Coverage. Unless otherwise expressly stated on the applicable product detail page, warranty coverage shall extend for a period of six (6) months from the date of purchase.
  2. Product-Specific Terms. Where a longer or different warranty period is expressly stated on the product detail page, such product-specific period shall govern.
  3. Parts-Only/Replacement Warranty Coverage. Unless expressly stated otherwise, parts-only/Replacement warranty coverage applies exclusively to the replacement of the warranted product. Such coverage does not extend to labor, progressive damage, or incidental costs. In the event of an approved claim, replacement shall be limited to a like-for-like item.

3. Resold Components

  1. Warranty coverage for components manufactured by third parties and merely resold by ATL is limited solely to the warranty provided by the original manufacturer.
  2. Customer shall be responsible for shipping any allegedly defective components to the manufacturer for inspection and analysis, and shall bear all associated costs unless otherwise provided by the manufacturer.
  3. Labor rates, procedures, and timelines for inspection and repair of such components shall be governed by the manufacturer’s warranty policy.

4. Remedies for ATL-Manufactured Products

Subject to the terms herein, in the event of a warrantable failure of an ATL-manufactured product within the applicable warranty period, ATL shall:

  1. Repair or replace the defective product; and
  2. Cover progressive damage directly resulting from such failure, up to a maximum of five thousand dollars ($5,000) inclusive of labor, with labor reimbursed at published flat-rate times not to exceed sixty dollars ($50.00) per hour.

    ATL may require Customer to purchase interim replacement products; if the claim is subsequently approved, ATL shall reimburse such costs.

5. Exclusions

Warranty coverage shall be void where the product failure results from:

  • Abuse, misuse, negligence, accident, or improper operation;
  • Improper installation, handling, or storage;
  • Unauthorized alteration, modification, or repair;
  • Lack of proper or timely maintenance; or
  • Unusual or extreme environmental conditions.

6. Warranty Claim Procedure

  1. Customer must submit a completed warranty claim form together with the allegedly defective product within thirty (30) days of occurrence.
  2. All returned products must be accompanied by a packing list and invoice number, and must clearly display an RMA number on the exterior of the shipping carton.
  3. Products subject to accepted claims shall become the property of ATL. Products subject to denied claims may be returned to Customer at Customer’s expense, provided request is made within thirty (30) days of denial.
  4. A fee of four hundred dollars ($400) shall apply for ECM cleaning, testing, or reading, which fee shall be waived if the claim is approved.
  5. Claims must be resolved within thirty (30) days following completion of analysis; otherwise, the product shall be deemed abandoned and subject to disposal by ATL.
  6. Any unit submitted for analysis may be returned in a disassembled condition if the claim is denied.

7. Claim Ticket System

  1. Upon initiation of a claim, ATL shall create a ticket tied to the relevant invoice. Customer must respond to all requests for information within thirty (30) days, failing which the claim shall be automatically closed and rendered void.
  2. Upon claim closure, all outstanding balances on the related invoice shall become immediately due and payable. No further warranty claims shall be accepted until such balances are paid in full.
  3. Where a core return is required, Customer shall have an additional fifteen (15) days, but in no event more than forty-five (45) days from ticket creation, to complete the core return and associated payments.

8. Disclaimer of Warranties; Limitations of Liability

Shipping Responsibility. Customer is solely responsible for all costs of shipping warranty products to ATL. ATL recommends insuring all packages; ATL shall not be liable for loss or damage occurring in transit. The use of an ATL core return label for warranty shipments will void the warranty. ATL cannot reroute or intercept mislabeled packages.

9. Disclaimer of Warranties; Limitations of Liability

  1. Exclusive Warranty. This Policy contains the sole and exclusive warranty provided by ATL. No agent, representative, or distributor is authorized to modify or expand this Policy.
  2. Implied Warranties Disclaimed. To the fullest extent permitted by law, ATL disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
  3. Sole Remedy. Customer’s sole and exclusive remedies are limited to those expressly set forth in this Policy.
  4. Liability Cap. In no event shall ATL’s liability exceed the purchase price paid by Customer for the product giving rise to the claim.
  5. Exclusions of Damages. ATL shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to downtime, towing, transport, rental, shop costs, lost profits, lost data, loss of goodwill, or loss of revenue.

10. Governing Law; Venue

This Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-laws principles. The parties agree that any dispute, claim, or controversy arising out of or relating to this Policy shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and the parties hereby consent to the personal jurisdiction of such courts.

By accepting delivery of ATL's products and services, the customer acknowledges and agrees to be bound by the terms of this Warranty Policy.