WARRANTY POLICY
Warranty Coverage
ATL Diesel ("ATL") hereby warrants that all new and/or remanufactured products distributed by ATL are free from defects in material and workmanship, subject to the terms and conditions outlined herein.Resold Components
Warranty coverage for products sourced from third-party manufacturers is limited to the warranty provided by the original manufacturer. It is understood and agreed that such components shall be subject to the terms and conditions of the manufacturer's warranty. In the event of a potential warranty claim, the customer shall be responsible for the shipment of the allegedly defective parts to the manufacturer for inspection and analysis.
- The customer shall bear the shipping costs associated with the inspection of resold components. However, in some cases that such components are deemed warrantable following inspection, the shipper could be eligible for shipping reimbursement.
- Labor rates for the inspection and repair of resold components shall align with those set forth by the original manufacturer.
- In cases where the immediate replacement of parts is deemed necessary, the customer may purchase replacement parts as part of an interim order. Upon confirmation of the defective nature of the warranted parts post-inspection, the customer shall be entitled to reimbursement for the cost of such replacements if warranty is approved.
- The duration of the inspection process shall be subject to the procedures and timelines established by the manufacturer, typically ranging from a few weeks to 1-2 months.
New or Remanufactured Parts Produced by ATL Diesel
In the event of a failure of a remanufactured or new part manufactured by ATL Diesel during normal operation within the designated warranty period, ATL Diesel shall:
- Repair or replace the defective part.
- Address any progressive damage directly resulting from the failure, with costs incurred for parts and labor covered internally.
- Compensate for labor costs at a rate of $50 per hour per book time.
- Similar to resold components, immediate replacement of parts may be necessary under urgent or critical circumstances, with reimbursement provided upon confirmation of defectiveness post-inspection.
Proper Installation and Use
ATL shall not be liable for failures resulting from abuse, misuse, improper installation, or lack of proper maintenance by the customer.
Constant Evaluation and Improvement
In pursuit of providing our customers with the best products, ATL Diesel constantly vets and seeks better products. As such, warranty coverage and lengths may change from time to time. The most up-to-date warranty information will always be available on our website. It is important to note that the warranty period starts on the date of purchase, irrespective of approved claims or replacements made during the warranty period. However, the warranty coverage offered at the time of purchase will be adhered to, and any new warranties posted on the website will not affect or change the warranty offered at the time of purchase.
Warranty Claim Procedure
To facilitate the prompt processing of warranty claims, customers are required to adhere strictly to the following procedure:
- Submit completed claim forms and failed parts within thirty (30) days of the occurrence.
- Return failed and progressively damaged parts in their original condition, accompanied by a packing list specifying potential warranty claims and the original invoice number.
- Any Claim or RMA number should be printed on shipping label or displayed on front of box.
- All warranty-related materials shall be shipped to the authorized location. Should the claim be accepted, customers may be eligible for reimbursement.
- The use of any other label including a core return label to return parts will void any claim to warranty.
- Parts subject to warranty claims shall become the property of ATL upon acceptance of the claim settlement. In the event of denied claims, parts may be returned to the customer at their expense, provided a request is made within thirty (30) days.
Exclusions
Downtime, towing expenses, miscellaneous shop costs, or any other financial burdens resulting from product failures are expressly excluded from warranty coverage.Disclaimer of Warranties
The warranties provided herein are exclusive and replace all other warranties, whether written, oral, or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose. Under no circumstances shall ATL Diesel, its affiliates, or any of their respective agents, past or present, be liable for any special, incidental, or consequential damages, including, but not limited to, downtime, travel time, transport costs, or economic losses. ATL Diesel and its agents shall not be held liable for denials of warranty, any unpaid labor claims, or progressive damage, including damages outside of warranty claims.
The warranties outlined herein constitute the sole warranties made by ATL Diesel. No agent or sales representative shall have the authority to modify the terms expressed herein.
By accepting delivery of ATL's products and services, the customer acknowledges and agrees to be bound by the terms of this Warranty Policy.