REFUND/RETURN POLICY

If your item was damaged during shipping, call us immediately at 940-286-7626.

What is your return policy?

We get it finding the right parts is key! That's why we offer a 30-day return policy on eligible items, so you can be sure everything fits your truck perfectly.

How do I return an item?

1.    Contact customer service at sales@atldiesel.com

2.    You’ll receive an email response from our customer service team in 1-2 business days

3.    Customer service will email you an RMA and shipping label to print.

o    Please pack your items carefully; the customer is responsible for any damage to the product when shipping it back to us.

o    Place the RMA inside your package with the item you are returning; We will not accept items not without this form.

o    Place the shipping label outside of the package; the customer is responsible for freight charges.

4.    Your credit will be issued within 30 business days from the date we received your part (restocking fees may apply).

Will I have to pay for return shipping?.

 

·         If an item is damaged upon arrival, or if we sent the wrong item, ATL Diesel will pay for the return shipping, and we will send the correct item to you at no extra cost.

·         For any other returns, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not.

·         ATL DIESEL shall not be liable to refund for any interruption of delivery service due to a cause beyond its control, including but not limited to, the refusal of such person of accepting the delivery of the shipment, force majeure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.

What condition do parts have to be in to receive a refund?

·         Be returned in their original packaging.

·         Have NEVER been used (kits must still be in unopened package).

·         Be in original condition (no dirt nor grease on the parts).

What items can’t be returned?

·         Gaskets, gasket sets, seals, seal kits and/or manuals of any type.

·         Any parts that have been used and are being submitted for warranty consideration and/or coverage.

·         Parts purchased at a discount due to preexisting damage or use

When will I receive my refund?

Your credit will be issued within 30 business days from the date we received your part (restocking fees may apply).

Credit Card processing fees are not refundable for any cancellation requested due to the incorrect form of payment, wrong serial number, incorrect part#, or any inaccurate information that was provided by the customer.

 

Freight Damage?

ATL Diesel Damaged Part Claim Policy

At ATL Diesel, we take great care to ensure that all shipments arrive in excellent condition. However, in the event of a damaged shipment, we require that claims be reported following the below instructions (all claims must be made within 15 days of receipt):

Visible Damage

If there is visible damage to the packaging upon delivery, before signing the delivery receipt, you must have the driver notate the damage on the document. Failure to do so may result in the denial of your claim. The damage must then be reported to ATL Diesel within 15 days of receipt. Please inspect your package upon arrival and contact us immediately if any damage is detected.

Concealed Damage

If damage is discovered after opening the package, it must be reported within 5 days of delivery. We strongly encourage you to inspect the contents as soon as possible to ensure all items are in good condition.

Required Documentation for Claims

To process a claim, the following information is required:

  • Photos of the damaged merchandise inside and outside the box
  • Photos of the packaging materials used inside the box
  • A close-up photo of the shipping label with the tracking number
  • A photo of the entire exterior packaging (top, two sides, and bottom of the box)
  • The Box Manufacturer’s Certificate (BMC), if available

Failure to report damage within the specified timeframes may result in the denial of the claim.

For assistance in submitting a claim, please contact us at support@atldiesel.info