Warranty Submission

* denotes a required field

First Name

Last Name

Business Name

Telephone

Address

Street/Unit # & street name

City

State

Zip/Postal Code

Purchase & Installation¹

Original Invoice Number

Install Date (MM/DD/YY)

Install Mileage

Vehicle

Year

Make

Model

VIN

Engine

Year

Make

Model

ESN

Failure

Failure Date (MM/DD/YY)

Failure Mileage

Reason For Original Replacement

Diagnostics of Failure/Complaint

Was The Repair Done At A Licenced Repair Facility? Yes No

Replacement Part(s)

Will You Need To Purchase Replacement Parts?² Yes No

Claim Results

If Approved: Replacement Parts Credit on Account Refund

If Denied: Return Parts Scrap Parts Use As Cores Rebuild

Photos

Failure Photos (up to 5)

Warranty Part

Camshaft & Rockers Crankshaft & Connecting Rods Add-On Cylinder Head Inframe Kit / Outframe Kit / Gaskets / Bearings Injector(s) Oil/Water Pump Turbo/Actuators Oil Cooler Fuel Pump Other

Camshafts & Rockers

Torque Specs During Assembly

Engine's Max Load

Typical Operating Temp Range

Type And Brand of Lubricating Oil Used

Oil Change Intervals And Maintenance Frequency

Are There Any Oil Analysis or Condition Reports Available? Yes No

Maintenance/Repairs Done Before Failure

Installation Process Details Performed By A Certified Tech

Crankshaft & Connecting Rods Add-On

Bearing Size Used for Crankshaft

Cooling Nozzle Clearances

Was The Bearing Replaced With A New Crankshaft? Yes No

Where All The Rod Bearings Changed? Yes No

Did The Compression Ratio Change? Yes No

Was Adequate Lubricant Used During Installation of The Connecting Rods and The Crankshaft? Yes No

Was The Alignment Checked? Yes No

Is There Any Binding? Yes No

Was The Oil Filter, Pump & Pickup Tube Replaced During Installation? Yes No

Was The Installation Done Inside or Outside The Vehicle? Yes No

Was The Plastic Gauge Used To Determine The Clearance? Yes No

Were The Oil Ports Clear of Any Debris? Yes No

Cylinder Head³

Part Number

Cylinder Head Serial Number

Type of Fuel

Part(s) Being Returned For Inspection

Details of Original Repair

Details of Failure

Labor Hours Spent

Costs of Part(s) For Failure Repair

Inframe Kit / Outframe Kit / Gaskets / Bearings

Was The Oil Pump Replaced Before Installation? Yes No

Was The Oil Pump Primed Before Installation? Yes No

Was The Oil Pump Bench-Tested Before Installation? Yes No

Oil Pressure Prior To Installation

Oil Pressure At Failure

Was An Oil Sample Taken? Yes No

Results

Failure Symptoms

Failure Details

Part(s) That Failed And The Quantity

Part(s) That Are Needed For Failure Repair and The Quantity

Labor Hours Spent

Injector(s)

Part Number

Serial Number

Trouble Codes Displaying

Fuel Pressure At The Rail/Injector

Quantity

Was/Were The Fuel Filter(s) Inspected For Any Metal Particulates or Debris Before Installation? Yes No

Was/Were The Fuel Filter(s) Changed Prior To The Installation of Injectors? Yes No

Was/Were The Fuel Rail(s)And/or Fuel Supply Lines Replaced or Cleaned Before Installation? Yes No

What Was The Type of Malfunction? Electrical Mechanical

Other

Part Name

Part Number

Serial Number

Troubleshooting Actions Taken

Oil / Water Pump

Part(s) That Failed And A Description of Its Failure

Troubles Codes Displaying

Was The Part Bench-Tested Prior To Installation? Yes No

Was The Part Primed Prior To Installation? Yes No

Was The Part Checked Prior To Installation? Yes No

Were New Seals Used On Installation? Yes No

Was The System Flushed/Bled And Filled Prior To Start of Motor? Yes No

Turbo / Actuators⁴

Part/Serial Number

Trouble Codes Displaying

Are The Engine's Emissions, Exhaust, Intake or Electronics Modified In Any Way? Yes No

Modifications (Including Tunes)

Was The Engine Oil Changed At The Time of The Turbo Installation? Yes No

Was The New Engine Oil Filter Installed At The Time of The Turbo Installation? Yes No

Was The New Air Filter Installed At The Time of The Turbo Installation? Yes No

Were The New Turbo Oil Supply Line And New Oil Drain Line Installed? Yes No

Was The Pre-lubrication Performed Prior to First Engine Start? Yes No

Are There Any Signs of Foreign Object Damage To The Compressor Wheel or The Turbine Wheel? Yes No

Oil Cooler

Was oil changed at install? Yes No

Was coolant changed at install? Yes No

What is the cooling system pressure at idle?

What is the oil pressure at idle?

Were gaskets replaced? Yes No

Fuel Pump

*please see the warranty policy here
¹ To minimize potential downtime for our customers, we strongly recommend the purchase of replacement parts as a proactive measure. While purchasing replacement parts from ATL Diesel does speed up the process, the customer has the right to purchase replacement parts outside of ATL Diesel. By maintaining multiple manufactures and their parts, customers can swiftly address any issues that may arise, thereby ensuring uninterrupted operation. This approach enables prompt resolution of problems and significantly reduces the time required for warranty claims processing
² Due to the intricacies involved in our warranty process and the industry standard protocol regarding the inspection of parts and turnaround time, we regret to inform you that we are unable to offer free replacements prior to full inspection and analysis. We stand behind the quality of our products and if the part is defective the warranty will be honored & covered, according to the policy, but it is essential to manage expectations regarding warranty claims. We kindly request your understanding in this matter.
³ A $400 fee will be charged to customers for cleaning, testing, and reading the vehicle ECM if necessary to determine the cause of failure. If the cylinder head is determined warrantable, these fees will be waived. If not warrantable, fees must be paid by the customer before the product is returned to the customer. Warranty coverage is 6 months parts and labor and 12 months for cylinder head coverage for repair, replace, or credit. Warranty coverage on parts is at internal cost of the part. Labor will be paid in accordance with published flat rate labor times to a maximum of $60 per hour. Maximum allowable progressive damage coverage is $5000. No premium, overtime, or holiday rates will be allowed. Warranty claims must be settled within 30 days of analysis completion or will be considered finalized and the cylinder head will be scrapped.
⁴ Any unit sent in for failure analysis will be returned in a disassebled state. If warranty is denied and is requested to be returned to customer, unit will be in a disassembled state. Any units being sent in for repair & return or warranty: customer has 30 days from being notified of repair & return quote or warranty analysis outcome before the unit is sent back at customer’s expense.

Please be advised that by initiating a warranty claim pursuant to the invoice reference mentioned above, the following terms and conditions shall apply:

Ticket Creation and Response Period: A warranty claim ticket will be created based on the invoice reference provided. The claimant is required to respond to all inquiries or requests for information related to the warranty claim within thirty (30) calendar days from the date of ticket creation. In the event that no response is received within the specified time frame, the warranty claim ticket shall be automatically closed and rendered void. Upon closure of the ticket, any and all outstanding balances related to the original invoice shall become immediately due and payable in full. Failure to settle such balances will result in the inability to initiate any further warranty claim tickets until full payment has been received.
Core Return and Extension Period: If a core return is outstanding or otherwise owed as part of the warranty process, an additional extension of fifteen (15) calendar days will be granted for the completion of the core return. Notwithstanding any ongoing warranty claim processes or outcomes, the core return and any associated payments will become due on the forty-fifth (45th) calendar day from the date of the original ticket creation, regardless of the progress or resolution of the warranty claim.
Agreement to Terms and Conditions: By submitting a claim online or otherwise engaging in correspondence related to the warranty claim, the claimant hereby acknowledges and agrees to the terms and conditions set forth herein. This agreement is binding and enforceable upon the claimant's response to this communication, and the claimant waives any right to contest these terms at a later date.

Please ensure that you fully understand and agree to these terms before proceeding with the warranty claim. If you have any questions or require clarification regarding these terms, you are encouraged to contact our customer service team prior to submitting a claim online.

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